Support
Chaptio Learn language apps
Need help with Learn French, Learn Turkish, or another Learn [Language] app? We are here to help.
Contact
Email: support@chaptio.com
Please include your app name, device model, iOS version, and a short description of the issue.
Common Topics
- Premium purchase not unlocked.
- Restore purchases not working as expected.
- Daily plan / progress sync and local data reset questions.
- Audio playback issues in word or phrase exercises.
- Notification reminders not appearing.
Faster Troubleshooting
- Open the app and confirm you are on the latest version.
- For purchase issues, try Restore from the paywall screen.
- Check device internet connection for lesson downloads and purchase validation.
- If needed, send a screenshot or screen recording of the issue.